Wrong name
Free of chargeSpelt a guest's name wrong? Tell us in time and we'll correct it. It costs you nothing.
Agent First
The Safety Net
We know mistakes can happen. As part of our Agent First approach, we've introduced the Safety Net. If you make a mistake when booking, tell us in time and we'll put it right. Simple as that.
100% Financially ProtectedTTA U9869 · IPP Insured
Wrong date
Price difference onlyPicked the wrong date? Tell us in time and we'll move the booking to the right one. There's no amendment fee. If the new date costs more, you just pay the difference. Subject to availability.
Weekend bookings
Extra timeBooked on a Friday, Saturday or Sunday? You have until close of business on Monday to tell us, not just 24 hours.
How long you have
MonTueWedThuFriSatSunMon
Monday to Thursday
Within 24 hours of bookingFriday to Sunday
Until close of business MondayGood to know
- Booking mistakes, not cancellations. The Safety Net lets us put genuine booking mistakes right. It doesn't allow you to cancel a booking or request a refund.
- Timing matters. Tell us within your Safety Net window. After that, any changes fall under our standard booking terms.
- Our terms still apply. The Safety Net gives you extra protection in addition to our standard terms and conditions. It doesn't replace them.